BAS_allNew_v2Business Automation Services, Inc. is dedicated to serving the local government market by providing quality software solutions and services to municipalities. BAS has a full suite of software programs including Code Enforcement, Fire Inspections, Permits, Planning/Zoning, Tax Collection, Municipal Accounting, Utility Billing, Clerk Licensing and Animal Control. We also offer a complete package of IT Services including Network Management, Network Planning/Needs Assessment, Internet Backups, Disaster Recovery as well as Web Site Design.

Established in 1987, BAS is located in Saratoga County, NY and has a professional staff of 30 dedicated employees. With more than 700 clients (towns, cities, villages, and counties) throughout New York, Connecticut, Massachusetts, Pennsylvania and Texas, BAS is recognized as a leader in the development of software solutions for municipal government.

BAS software is created using the latest Microsoft Windows development tools (.NET, SQL Server) and designed for ease of use and quick access to the information or process that is needed. Our integrated design provides the foundation for e-government applications that allow residents to do business via the internet, e.g. payment of property/school taxes, renewals of dog licensing, etc.

Our software is designed to improve workflow and productivity. Every BAS software product is updated (with new features and functionality) at least annually. To ensure that updates address the needs of our clients, BAS sponsors annual User Group meetings for each major product line. These meetings are an opportunity for clients to meet with BAS staff (and each other) to share ideas and suggest enhancements for future updates.

An unwavering focus on customer service is a distinguishing characteristic of BAS. Ninety percent of incoming support calls are handled immediately; the balance are usually resolved within 15 to 30 minutes after initial contact. Emergency support after normal business hours (nights, weekends, holidays) is included in our annual support agreement.

Please visit our Software Solutions  page or contact us directly to find out how our programs can help your municipality!

 

Latest News

As your software provider we have a major responsibility to support and maintain your current BAS products; in addition we must also spend time to investigate/evaluate new technology and service capabilities that will help to streamline the operation of your office, control overhead and provide residents with a higher level of service. As a result of these efforts we are pleased to announce the following new software applications and services that are now available for your consideration:
  1. Online Dog License Renewals - this capability has been implemented for BAS clients in Connecticut and Pennsylvania and will now be available beginning in January 2012 for our New York clients. The dog license database will be uploaded to an Internet file; residents can access current license information and if the license renewal period falls within the rabies certification period the resident will be able to pay the renewal fee via credit/debit card or electronic check; at the conclusion of the transaction, the resident will receive a receipt.

    All dog license renewal transactions will be forwarded electronically to the BAS Licensing System for posting to the in-house dog database to avoid manual entry of the renewal transactions. The daily cash report will clearly reflect these transactions for easy balancing of all payments received.
  2. Online Backups/Disaster Recovery - utilizing the latest technology your data will be retrieved and stored in a secure, remote location (in redundant data centers) in case your local backup should fail; we have had quite a few clients lose their data due to equipment failure, fire, water damage or even theft.
     BAS Vault - Online Backup & Disaster Recovery

  3. BAS - Your IT Partner - as your software vendor we gain a lot of knowledge about the computer equipment used in your office and consequently many clients have asked us for technical assistance; this has lead us to provide a variety of IT Services. Due to client demand we recently formed a new division of our company to focus on these services. The Towns of Huron, Greenfield and Stillwater rely on BAS to manage their in-house network and all related activities (we function as their IT Department). Our IT clients receive the same high level of service that BAS is accustomed to providing.
     IT Services Brochure

  4. Website Design & Hosting - this is the result of client requests for this service; take a look at the Town of Henrietta's website for an example of what can be done. We are now working with the Town of Evans and the NYS Association of Building Officials (NYSBOC) on their new websites.
     Custom CMS Web Site Design

  5. BAS is a Laserfiche Software Partner – many of our clients use Laserfiche; we became a "software partner" in order to have the ability to interface our software with Laserfiche. Currently we are planning to implement Laserfiche interfaces for our vital records and building department software.
    NOTE: BAS is not a reseller of Laserfiche; we will work with your current vendor to implement the solutions that you need.

Please contact us know if you are interested in learning more about our new software and services initiatives or if you have other ideas or needs that you would like to discuss with us.