What Our Clients Say:

025_RJBusiness Automation Services, Inc. is dedicated to serving the local government market by providing quality software solutions to municipalities. BAS has a suite of programs including Tax Collection, Utility Billing, Building Permits/Complaint Tracking and Clerk Licensing.

Established in 1987, BAS is located in Saratoga County and has a professional staff of over 20 people. With more than 700 clients (towns, cities, villages, and counties) throughout New York, Connecticut and Pennsylvania, BAS is recognized as a leader in the development of software solutions for municipal government.

BAS software is created using the latest Microsoft Windows development tools (.NET, SQL Server) and designed for ease of use & quick access to the information or process that is needed. Our integrated design provides the foundation for e-government applications that allow residents to do business via the internet.

Our software is designed to improve workflow and productivity. Every BAS software product is updated (with new features and functionality) at least annually. To ensure that updates address the needs of our clients, BAS sponsors annual User Group meetings for each major product line. These meetings are an opportunity for clients to meet with BAS staff (and each other) to share ideas and suggest enhancements for future updates.

An unwavering focus on customer service is a distinguishing characteristic of BAS. Ninety percent of incoming support calls are handled immediately; the balance are usually resolved within 15 to 30 minutes after initial contact. Emergency support after normal business hours (nights, weekends, holidays) is included in our annual support agreement.

Please visit our Software Solutions  page or contact us directly to find out how our programs can help your municipality!

 

“Within our first year of implementing the BAS Utility Billing Software the Town of Gaines has already been able to recognize that the process and results have been so much more simple and successful than with our previous billing software. The Town most definitely would recommend the BAS Utility Billing program to any interested parties, but all BAS software as well.”
- Jean Klatt, Town Clerk
Town of Gaines, NY

Latest News

This year, BAS had another fantastic trip to the Association of Towns Annual Meeting held at the Hilton in NYC on Feb 14th-16th, 2010.

A sincere thank you to everyone who visited us at our vendor booth; it is always a genuine pleasure to talk with our customers and prospective clients at this event.  As you know, a great deal of how we support our customers throughout the course of a typical workday/week is done directly via a phone conversation or remote assistance through an internet connection. This meeting has always been an excellent opportunity to have the personal “face to face” interaction as well!

Our vendor booth was located at #38 & #39 and this year the BAS contingent consisted of Rick Foggo, Sandi Kammerer, Lori Thompson and myself (George was not feeling well and was unable to attend). We appreciate all of the kind words regarding our software and support services, as we work very hard to deliver high quality software and the best possible customer support, to serve you the way you expect, quickly and professionally with trust, integrity and commitment!

We are very fortunate to have a client base that consistently recommends our company to others.  From all of us at BAS, thank you for a tremendous visit to the Association of Towns Annual Meeting!

Robert Vitti
Vice President