In January of 2009, the Town of Victor installed a new water software program from BAS. The Town of Victor has approximately 4,000 water customers. Therefore, we were looking for a very efficient, user friendly program, with exceptional customer service.

BAS offered an up-to-date software program with many useful options. The bar code scan feature cuts the time it takes to enter payments in half. Another great feature of this software is the ability to reprint bills during a billing cycle. The ease in maintaining and changing ownership and meter information for water accounts has been very valuable. The ability to print bills in zip code order has made sorting for bulk mailing time effective. There is also an option to maintain work orders for each property, which makes troubleshooting possible meter problems much easier.

Along with all the great software options, the customer service from BAS is exceptional. Any time we need assistance they are able to immediately address our problems. They work efficiently and effectively with our IT support staff, meter vendors and our office to ensure that all problems are resolved. There have been occasions where the BAS staff has worked weekends and overtime just to make sure all operations were running smoothly. They are incredibly loyal to their customers and go above and beyond to ensure they are satisfied.

-Linda Goode, Town of Victor, Water Department Clerk