An unwavering focus on customer service is a distinguishing characteristic of BAS. Eighty percent of incoming support calls are handled immediately; the balance are usually resolved within 15 to 30 minutes after initial contact. Emergency support after normal business hours (nights, weekends, holidays) is included in our annual support agreement.

What do clients say about our support?

"The friendly software support staff at BAS are always helpful and accomodating and although we only speak with our BAS friends over the phone, we always know that they're smiling. Especially important is the fact that no matter the degree of any question-critical or even silly, we appreciate that we never need to hesitate to ask."
- Jean Klatt, Town Clerk/Collector, Town of Gaines

"I'd like to say that BAS has an outstanding support team, very friendly and courteus and so easy to work with. I have received excellent help from the BAS support staff."
- Debra Buck-Leaton, Town Clerk/Collector, Town of Byron